Terms & Conditions

Your travel has been booked with Levartravel Sdn Bhd (referred as LevArt herein), on the basis of the following terms and conditions:

  1. Tour: all LevArt tours are published on levart.com.my, please ensure you have read, understand, and agree to all details stated for the tour package you are interested in prior to booking.
  2. Tour Fee: all rates are quoted per person in Malaysia Ringgit (RM). LevArt reserves the right to alter the fee in the event of a significant spike in fuel prices and foreign exchange rates.
  3. Tour Booking:
  • All bookings must be done online through LevArt’s official website: levart.com.my
  • To book online, select the desired tour and number of pax (max 4 for each booking), proceed to checkout and create a user account/ log-in, fill required details, and pay the required deposit sum stated (online banking or credit card)
  • Once deposit paid, you shall receive a booking confirmation email, which contains a link for an online form requesting for personal details to be filled for tour arrangements purpose.
  1. Booking Fee: a security deposit as stated in individual itinerary’s price details is payable to secure booking. The deposit is refundable subjected to below conditions:
  • Tour cancelled by LevArt due to insufficient number of participants by registration deadline
  • Tour cancelled by LevArt due to unforeseen circumstances or calamity (act of god) at travel destination beyond our control
  1. Full Fee Payment: full tour fee must be paid upfront before tour departure. Once a tour has closed booking by stated deadline or fully booked, LevArt shall email all registered members for tour balance collection. Failure to make payment a month after LevArt issued the balance collection notification, the booking will be cancelled, and security deposit forfeited.
  2. Tour Cancellation & No Show:
  • If a tour member wish to pull-out after full payment, LevArt may consider partial refund based on a case-to-case review. A RM200 administrative fee applied, and cost that has incurred for the tour arrangement applied.
  • If prior to departure, tour member’s visa application is rejected, may opt for tour cancellation and refund, but cost that has incurred for the tour arrangement applied.
  • If a tour member pulled out 1 month before tour departure, 100% tour fee non-refundable.
  • Cancellation must be formally informed via email to levartjourney@gmail.com, verbal cancellation unacceptable.
  • 100% charge will be applied for No Show booking.
  • After commence of travel, no refund in part or in full will be given for services included in the booking and not utilized by the tour member.
  1. Itinerary Amendment: itineraries may subject to change due to unforeseen circumstances beyond LevArt’s control. Every effort will be made to operate tours as planned, but alterations in accommodation arrangement, tour program, travel date, may occur when deem necessary.
  2. Travel Documents: tour member must possess a valid passport and is responsible for obtaining necessary visa prior to departure. LevArt cannot accept responsibility for your failure to ensure that you have correct travel information. We are not in any way liable if you are subsequently denied entry/deported at your destination due to your failure to follow the correct travel document procedures.
  3. Travel Insurance: tour member must self-purchase travel insurance prior to departure. LevArt cannot be held responsible for any losses as a result of you being inadequately insured/ without insurance.
  4. Contents and T&C Amendment: LevArt reserves the rights to update or modify website contents and clauses in terms and conditions without prior notice, please check and keep tab of changes by browsing our website regularly.