Terms & Conditions

Your travel has been booked with Levartravel Sdn Bhd (referred as LevArt herein), on the basis of the following terms and conditions:

  1. Tour: all LevArt tours are published on www.levart.com.my, please ensure you have read, understand, and agree to all details stated for the tour package you are interested in prior to booking.
  2. Tour Fee: all rates are quoted per person in Malaysia Ringgit (RM). LevArt reserves the right to alter the fee in the event of a significant spike in fuel prices, airfares, and foreign exchange rates.
  3. Tour Booking: all bookings must be registered and confirmed via LevArt official website or email to levartjourney@gmail.com, by furnishing personal details: full name (as in passport), mobile contact, and gender.
  4. Booking Fee: once confirmed tour registration, a non-refundable deposit as stated in individual itinerary’s price details is payable to secure booking. The deposit can be returned in full if LevArt cancelled the tour, for reasons such as insufficient number of participants, or unforeseen calamity (acts of god), etc.
  5. Balance Fee Payment: full payment upfront upon booking deadline or when the tour is fully booked. If registered tour member failed to make payment a month after LevArt issued balance fee collection notification, the booking will be cancelled and deposit forfeited.
  6. Payment Method: LevArt official website supports online payment (e-banking or credit card). In addition, tour member may request for LevArt company’s bank account details for fund transfer. Overseas based tour member could also pay via foreign telegraphic transfer, the amount is based on Malaysia Ringgit and subjected to currency exchange fluctuation.
  7. Tour Cancellation & No Show:
      • If a tour member wish to pull-out after full payment, LevArt may consider partial refund based on a case-to-case review. A RM200 administrative fee applied, and cost that has incurred for the tour arrangement applied.
      • If prior to departure, tour member’s visa application is rejected, may opt for tour cancellation and refund, but cost that has incurred for the tour arrangement applied.
      • If a tour member pulled out 1 month before tour departure, 100% tour fee non-refundable.
      • Cancellation must be formally informed via email to levartjourney@gmail.com, verbal cancellation unacceptable.
      • 100% charge will be applied for No Show booking.
      • After commence of travel, no refund in part or in full will be given for services included in the booking and not utilized by the tour member.
  8. Itinerary Amendment: itineraries may subject to change due to unforeseen circumstances beyond LevArt’s control. Every effort will be made to operate tours as planned, but alterations in accommodation arrangement, tour program, travel date, may occur when deem necessary.
  9. Travel Documents: tour member must possess a valid passport and is responsible for obtaining necessary visa prior to departure. LevArt cannot accept responsibility for your failure to ensure that you have correct travel information. We are not in any way liable if you are subsequently denied entry/deported at your destination due to your failure to follow the correct travel document procedures.
  10. Travel Insurance: LevArt tours included travel insurance to protect tour members. If a tour member has an existing policy, the insurance charges included in LevArt’s costing shall be deducted from tour fee. LevArt cannot be held responsible for any losses as a result of you being inadequately insured/ without insurance.
  11. Contents and T&C Amendment: LevArt reserves the rights to update or modify website contents and clauses in terms and conditions without prior notice, please check and keep tab of changes by browsing our website regularly.

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